This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in employment, practices and policies or the provision of services, activities, programs, or benefits by the City of Rutland.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interview or a tape recording of the complaint will be made available for persons with disabilities upon request.
The complaint should be submitted to the grievant and/or his/her designees as soon as possible but no later than 60 calendar days after the alleged violation to:
ADA Compliance Office
City Hall – One Strongs Ave
Rutland, VT 05701
Within 15 calendar days after receipt of the complaint, the ADA Compliance Office will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Compliance Office will respond in writing, and where appropriate, in format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of City of Rutland and offer options for substantive resolution of the complaint.
If the response by the ADA Compliance Office does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision of the ADA Compliance Office within 15 calendar days after receipt of the response to the Mayor’s Office.
Within 15 calendar days after receipt of the appeal, the Mayor, or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Mayor or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the ADA Compliance Office, appeals to the Mayor’s Office, responses from the ADA Compliance Office and the Mayor’s Office will be retained by the City of Rutland for at least three years.